Payment Terms – Warmheld Payment Policy

1. Accepted payment methods

At Warmheld, we offer secure and convenient payment options for a smooth checkout process. We accept:

  • Credit & Debit Cards: Visa, MasterCard, American Express

  • PayPal

  • Apple Pay & Google Pay

  • Bank transfer (available for large or corporate orders – please contact us)

All payments are processed in Euros (EUR) .

2. Payment processing

  • The full invoice amount is due at the time of purchase .

  • Orders will only be processed and shipped after payment has been successfully received.

  • If a payment is rejected, failed, or marked as unconfirmed by your payment provider, the order will be considered unconfirmed .

3. Prices & Currency

  • All prices on warmheld.de are displayed in Euros (EUR) .

  • Prices are subject to change without notice.

  • Any applicable taxes or additional fees will be clearly displayed at checkout.

4. Secure payment processing

Warmheld uses SSL encryption and trusted, industry-standard payment providers to ensure maximum security.

  • We do not store any credit card or payment information on our servers.

  • The processing is carried out exclusively via vetted payment providers.

5. Refunds & Chargebacks

  • Refunds are processed according to our official Return & Refund Policy .

  • Unauthorized or fraudulent chargebacks will be investigated and, if necessary, contested.

  • If you are experiencing payment problems, please contact us first at info@warmheld.de so that we can find a quick solution.

6. Fraud prevention

Warmheld reserves the right to:

  • To cancel or temporarily pause orders if fraud is suspected.

  • For high-priced orders, additional identity or address verification may be required.

These measures are for the safety of our customers and our shop.

7. Contact

If you have any questions about invoicing or payment processing, you can contact us at any time:

Warmheld
Gerhart-Hauptmann-Weg 2
88046 Friedrichshafen, Germany

📧 info@warmheld.de
📞 +49 7541 3003690

Customer service hours: Monday to Friday, 9:00–17:00 (GMT+1)
We strive to respond to all emails within 1-2 working days .