FAQ

Welcome to the Warmheld FAQ!
We want to ensure that your shopping experience is pleasant, reliable and completely stress-free.
If you have any further questions, our support team is always available.

Question 1: How long will it take for me to receive my order?

Answer:
Our estimated delivery times are:

  • Processing time: 1–2 business days

  • Delivery time: 3–5 working days

  • Estimated total delivery time: 4–7 working days

You can find all the details in our shipping policy .

Question 2: Do you offer free shipping?

Answer:
Yes! We offer free shipping within Germany on all orders.

Question 3: Where is Warmheld located?

Answer:
Warmheld is a German brand for heated clothing and warming accessories.
Our address is:
Gerhart-Hauptmann-Weg 2, 88046 Friedrichshafen, Germany

Question 4: What happens if my item arrives damaged or defective?

Answer:
Should your product arrive damaged or defective, we will of course replace it free of charge .
Please contact us within 30 days of receiving the goods.
You can find more details on our return policy page .

Question 5: Can I cancel my order?

Answer:
Yes, orders can be cancelled within 24 hours of purchase.
Just get in touch with us as soon as possible.

Question 6: How does your return policy work?

Answer:
We offer a straightforward, customer-friendly return process.
You can find all the details in our return policy .

Question 7: When will I receive my refund?

Answer:
Once we have received and inspected your item, your refund will be processed.
The amount usually appears on your original payment method within 7 working days .

Question 8: Do your products come with a warranty?

Answer:
Yes! All our products include a 30-day guarantee .
You can find more details in our return policy.

Question 9: How do I reach customer service?

Answer:
You can reach us anytime at:
📧 info@warmheld.de

We're always happy to help!

Question 10: Do you ship internationally?

Answer:
Currently, we only ship within Germany .

Question 11: Do you have a physical store?

Answer:
No, we are a purely online shop .
This allows us to offer fair prices, fast delivery and a wide selection.

Question 12: Can I place a bulk order for my company?

Answer:
Yes! We also accept bulk orders.
Please contact us for individual offers.

Question 13: How does exchanging a product work?

Answer:
Instructions for exchanges can be found on our returns page .

Question 14: How can I track my order?

Answer:
Once your order has been shipped, you will receive an email with your tracking number , which you can use to track your package at any time.

Contact information

Store Name: Warmheld
Address: Gerhart-Hauptmann-Weg 2, 88046 Friedrichshafen, Germany
Email: info@warmheld.de
Telephone: +49 7541 3003690

Customer service hours: Monday–Friday, 9:00–17:00
We usually respond within 1-2 working days .